Who We Are

Novus Health is a leader in health navigation. For the past 12 years we have been helping our clients and their employees, members and customers navigate the complex healthcare systems around the world.

We are a team of medical, content and technology professionals with offices across Canada, Europe, and the US, as well as connections to health professionals around the globe.


What We Do

We deliver personalized support, reputable information, and health-related services in one single destination, using technology to help individuals make informed health decisions.

We help people become informed and active champions of their own health in order to live healthier lives. In doing so, we create value for our partners while improving their members’ and customers’ health and well-being.


How We Help Individuals

With help from the Novus Health team, she was able to find a doctor for her family and get the check-ups and care she needed.

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Interactions with a health coach at Novus Health enabled him to decrease his overall stress and anxiety.

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Our Executive Team

We’re prepared to help you meet your organization’s health management goals.

Robin Ingle

Chairman and CEO

Robin is chairman and CEO at Novus Health. He has focused his career on helping organizations reduce risk and connecting individuals around the world to the right health care services. Robin regularly participates in media interviews, seminars, and lectures worldwide. His expertise has been a valuable resource for governments, consumers, and the insurance industry—not to mention for the Novus Health team. Robin is based in our home office in Toronto and frequently travels abroad to assess the changing global health landscape and work one on one with our clients.

Peter Bormann

Legal Counsel

Peter Bormann is General Counsel at Novus Health. Peter brings extensive experience in corporate finance, intellectual property, engineering, and operations. For the last decade he was focused on assisting high-growth and knowledge-based companies with all aspects of their critical milestone events and transactions, in both private and public company settings. Peter hold a B. Eng. (Industrial) from the Royal Military College, M. Eng. (Mechanical) from Carleton University, and LL.B. and MBA degrees from the University of Toronto. He is also a registered patent and trademark agent. Peter is based in our Toronto office.

Pamela Kwiatkowski

Senior VP of Distribution & Client Experience

Pamela Kwiatkowski is the Senior VP of Distribution & Client Experience at Novus Health. For nearly 30 years Pamela has worked in the Life & Health Insurance Industry working with Insurers, MGA’s, Affinity Groups and Advisors to help grow and develop their distribution network through solid sales, marketing plans and strategic initiatives. Pamela is strongly focused on digital solutions that deliver products and services to the end user that result in an exceptional customer experience, and increased revenue for her clients.

Uncovering unique market opportunities and supporting our partners is what she does best. Facilitating communication between sales, marketing, operations and management to ensure all stakeholders are clear on the vision and mission of the organization. Pamela is based in our Vancouver office.

Mark Vanpee

Chief Information Officer

Mark is the Chief Information Officer for Novus Health. An experienced senior IT leader, Mark has lead various technology and IT operations teams across telecom, financial services, and technology sectors. He has spent over a decade designing and implementing advanced products and services, building innovative customer experiences that drive engagement and growth. Mark holds an honors Bachelor of Computer Science from Western University, as well as an MBA with distinction from the Richard Ivey School of Business.

Meighan Duffin

Senior Project Manager

Meighan oversees project management at Novus Health. Her expertise is backed by her experience leading teams toward the successful delivery of projects on the service and client side of healthcare marketing, prevention, and health promotion in Canada, the US and Europe. Meighan is customer service and solution focused, having managed stakeholders in Canada, the US and Europe, and worked with project teams around the world. Meighan holds a Project Management Professional (PMP) ® certification and is an active member of the Toronto chapter of the Project Management Institute®.

Pauline Durand

Director, Sales Operations & Strategy

Pauline is the Director of Sales Operations and Strategy for Novus Health. She provides senior project management services to our clients in Europe and North America. Pauline draws upon her experience working with government and public organizations as well as innovative tech companies, both in Canada and in Europe, to support our local and international growth. Pauline holds an M.B.A. from ESSEC Business School in France and is based in our home office in Toronto.

Jina Park

Director, Corporate Strategy

Jina Park is the Director of Corporate Strategy at Novus Health. She brings to her role two decades of experience working in the private, academic and public sectors. She has helped implement practical and effective strategies for organizations across various industries in India, South Korea and Canada. Jina holds an M.A. from the University of Toronto’s Munk School of Global Affairs. She is based in our Toronto office.

Jaana Hein

Director, Marketing

Jaana Hein is the Marketing Director at Novus Health. With over 10 years of experience, she is a precise and energetic marketing professional with a long game – a digital expert with success in 360º marketing in both agency and client-side in Europe, the Middle East, South and North America. She locates the deeper narratives within projects and finds novel ways to create engaging brand experiences and digital solutions that win. Jaana holds an MA from the University of Vienna and New York University. Originally from Germany, she is now based in Toronto.

Our Medical Experts

Dr. Michael Szabo

Michael Szabo is the Chief Medical Officer at Novus Health. He is an emergency physician at University Health Network in Toronto and a lecturer in the Department of Family and Community Medicine at the University of Toronto. Dr. Szabo has over 20 years’ experience providing front-line medical care. He also has an MBA from the Richard Ivey School of Business at Western University.

Dr. Szabo has an interest in preventive health care and the business case for corporate health and wellness. He is the former medical director of Magna International and has extensive experience with providing executive and concierge health care as well as expert medical second opinions.

Dr. Churchill-Smith

Dr. Churchill-Smith is Chair of the Board of Directors, Chief Executive Officer of Montreal Medical International Inc. (MMI) and President of its parent and sole shareholder, Optimal Health Care Foundation. He also serves as President of McGill University Health Centre International. An attending physician at the McGill University Health Centre and Associate Professor of Medicine at McGill University, Dr Churchill-Smith is currently developing an aviation medicine database and is involved in the clinical training of physicians in this field.

Dr. Anna Nowacki

Dr. Anna Nowacki is a lecturer in the Department of Medicine, Division of Emergency Medicine at the University of Toronto and practices emergency medicine at the University Health Network. She completed her FRCP residency training in Emergency Medicine at the University of Toronto and did her sub-specialty training in Global Health and Tropical Medicine at the Prince Leopold Tropical Medicine Institute in Antwerp, Belgium. Dr. Nowacki has been a medical consultant with Novus Health since 2017 with a special focus on website content development and end-user education. She is also a member of the Medical Advisory Board for the Medical Second Opinion.

Ines Puentes

Ines Puentes is a clinical coordinator at Novus Health. Ines holds a bachelor’s degree in Immunology and a master’s degree in Nursing Sciences, both from McGill University. In her 20 years’ experience as a nurse clinician and team leader at community health centers in the greater Montreal area, she has acquired vast experience in the implementation of health promotion and prevention programs.

As a clinical coordinator, she leads and works closely with the team of health information specialists at Novus Health to ensure the services and material delivered to clients is pertinent and reliable. She also works as health coach and nurse case manager for various programs within the organization.

Our Sales Team

Jennifer Okhovat

Sales Director

Jennifer is a Sales Director at Novus Health and plays a key role in developing new business opportunities and supports the growth of our clients across Canada and worldwide. She has over 10 years of experience in the health and wellness industry working with organizations to help promote health and wellness products, tools and services. She holds a Bachelors degree in Health Management from York University and is based in our home office in Toronto.

Richard Lafontaine

Business Development Manager

Richard is a Business Development Manager at Novus Health. For more than fifteen years, he worked in a business development role representing innovative health & wellness solutions for physicians, insurers, pharmaceutical companies and employees in the workplace with the objective of improving the health of the Canadian population. He holds a Bachelor of Physical Education from the University of Québec. Richard is based in our Montreal office.

A Global Leader in Healthtech

5

Million Clients Served

12

Years of Health Navigation Experience

3

Continents

Healthcare is complicated, but it doesn’t need to be.
We’re here to help.
Robin Ingle, Novus Health

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