By Dr. Michael Szabo, Medical Director of Novus Health

I am always amazed at how often I am approached by friends, friends of friends, relatives, and long-lost acquaintances for insider information on how they should navigate the health care system for their or their family’s health issues.

The questions are varied: Which hospital is the best for eye issues? How can I get my mom into the right rehab hospital after her stroke? I have this bothersome rash but my dermatologist appointment isn’t for four months and I can’t wait any longer, what should I do?

You might wonder why so many people need to ask me these types of questions instead of getting the information from their family doctor. But the truth is that it’s often difficult to get an appointment with your doctor. What’s more, doctors are so often rushed that there can be inadequate time to inquire about some of the specifics before they move on to the next patient. I know when I am working in the emergency room, I often don’t have as much time as I wish I had to discuss all of my patients’ health details with them.

That’s what I love about working with Novus Health. We have the time. Our online health portal contains curated, engaging health content that our members are free to browse 24/7 to find the information they need.

But what about when content isn’t enough? There are times when one needs to speak to an experienced person who can help in a more personalized manner. That’s why we have a call centre staffed by bilingual health information specialists who will take the time to understand what you need to know, then contact the nurses and doctors on our medical team as required to get you that information.

It’s truly rewarding to help as many people as we can to get the knowledge they require and effectively navigate our complex health care system!


For more health tips, visit the Novus Health blog.