After a successful MSO case, Novus Health reached out to Rachelle from New Brunswick to gather feedback on her experience, and the positive impact it had on her family. This is what she had to say:
“When I first spoke with our Nurse Kirsten Bertrand, she was very empathetic and asked questions about what happened and what had been done so far in terms of tests and diagnostics. She also thoroughly explained the process and documents that needed to be signed.
“The whole process leading up to our MSO report exceeded our expectations. I would get regular – weekly e-mails informing me of the progress of each step and contact made. As well, copies of all tests, doctors’ notes and procedures were given to us, with information in some cases that we had not been made aware of before.
“During the distribution of the MSO report, and the aftermath, I was treated with a lot of compassion and felt like someone understood the enormously challenging situation and how difficult it was for our family.
“The quality of the specialist selected for the second opinion was outstanding – our oncologist indicated that the specialist consulted was the top specialist in this field in Canada, which was very reassuring. Even now, beyond the second medical opinion, the oncologist continues to refer and consult with the specialist regarding continuous treatment. This service has been absolutely and truly priceless!”
Thank you Rachelle! To learn about how you can receive a truly Canadian high-end medical solution, contact Novus Health today.